Returns and Exchanges
Final Sale
Items marked Final Sale (including clearance/outlet, products titled or described as “Final Sale,” and flash/seasonal promo stock) are not eligible for return, exchange, or refund unless faulty. If you’re unsure on sizing or details, email info@horrigan.com.au before ordering.
Returns & Exchanges (30 days)
- Returns accepted within 30 days of delivery.
- Items must be unworn, unwashed, and in original condition with tags attached.
- You may exchange for a different size/style or request a refund to the original payment method.
- Final Sale and Sample items are not returnable (unless faulty or incorrectly fulfilled).
Prefer 14 days? Swap “30 days” for “14 days” here and in the product-page collapsible row so everything matches.
Damaged or Faulty
All items are checked before dispatch. If you receive a faulty or incorrect item, contact info@horrigan.com.au within 14 days of delivery with:
- Order number
- Brief description of the issue
- 1–2 clear photos of the defect
We’ll arrange a replacement or refund and cover return shipping for verified faults.
Gift With Purchase (GWP)
- If returning an order that included a free gift, the gift must also be returned in original condition.
- If the return drops your order below the promo threshold and the gift isn’t returned, the gift’s value will be deducted from your refund.
How to Start a Return
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Email info@horrigan.com.au with your order number and what you’d like to return/exchange.
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We’ll reply with the return address and instructions.
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Ship your item back using a tracked service and share the tracking number with us.
Return shipping is the customer’s responsibility (unless the item is faulty). Keep your proof of postage until your refund is processed.
Processing times
- Returns are typically processed within 3 business days of arriving at our warehouse.
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Refunds usually appear within 5–10 business days depending on your bank.
Return Address
HORRIGAN
PO BOX 5320
Brassall, QLD 4305
Australia