Returns + Exchanges

Returns + Exchanges:

If you’re not satisfied with your purchase, you can exchange a purchased item for a different size or style, as long as the item is in its original condition. If you decide that you would prefer a full refund, this can also be arranged.

Before you apply for a return, please check that the product(s) you wish to return meets the following requirements:

  • Product(s) must be returned within 14 days of package delivery.
  • Product(s) must be returned in their original unworn and unwashed state with tags included

If your return meets the above criteria, please email hello@nikkehorrigan.com along with your purchase order.

Please Note: Final Sale and Sample Items: Cannot be returned for a refund or exchange, unless the item received is faulty or your order was fulfilled incorrectly.

Damaged + Faulty:

All items are checked thoroughly before leaving the warehouse. If you have received an item with a defect please contact our team at hello@nikkehorrigan.com and provide us with your order number along with a brief description and upload a photo or two showing the defect/fault. Claims must be made within 14 days of purchase date. 

Gift With Purchase (GWP) Return Policy:

When a promotional item is included as a free gift with your purchase, the following conditions apply:

  • Return of Promotional Items: If you return an item from your order that received a promotional gift, the gift must also be returned in its original condition. This condition must be met for the return to be eligible for a refund.

  • Threshold Requirements: If your adjusted order total after a return no longer meets the threshold required to receive the gift, the promotional item must also be returned. If the promotional item is not returned, its value will be deducted from the refund amount.

  • Refund Processing: No refund will be processed until the promotional item has been returned and received by us in its original condition.

 

Processing A Return:

The customer is responsible for the cost of return shipping and the item’s arrival. We suggest that you hold onto proof of postage until your return is processed. NIKKEHORRIGAN.COM is not responsible for returns lost by Australia Post or any other courier company used.

Please follow these steps.

  • Place product(s) you wish to return in to a paid postal satchel
  • Place product/products inside the postal satchel. Add another prepaid satchel for us to return your new exchanged product(s)
  • Please include a copy of the original invoice
  • Then send the postal satchel to our return shipping address
  • Send us the tracking number to hello@nikkehorrigan.com

From the day returns are received at our warehouse, we aim to process them within 3 business days. However, during busy period there may be a minor delay. We apologise for any inconvenience this may cause.

Return Shipping Address

NIKKE HORRIGAN

PO BOX 5320

Brassall, QLD, 4305

Australia